AI Outbound Call Platform is a system design portfolio project for Indonesian payment reminders and soft collection workflows. It focuses on controlled outbound calling where every attempt is checked against contact permissions, quiet hours, attempt limits, disputes, opt-outs, and suppression state before the dialer can call.
The design covers a Bahasa Indonesia AI voice agent using the OpenAI Realtime API, customer/account context, campaign orchestration, telephony provider routing, transcript and recording storage, outcome capture, promise-to-pay flows, payment-link triggers, compliance review, and human escalation for disputes or sensitive conversations.
