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AI WhatsApp Commerce Operator

AI WhatsApp Commerce Operator is a portfolio concept for agencies, operators, and brands that want AI to perform the work of a WhatsApp sales/admin team across multiple merchant accounts.

Unlike a single-store UMKM dashboard, this mockup focuses on managed operations: multi-client workspaces, AI agent rules, approved templates, product knowledge, catalog sync, order extraction, payment follow-up, campaign segmentation, customer CRM, compliance review, and human-in-the-loop queues for sensitive claims, complaints, discounts, and warranty issues.

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Feature walkthrough

Proof of what this project can do

Every entry pairs a recruiter-readable summary with screenshot evidence, build notes, and implementation context.

Features5
UpdatedJun 18, 2026
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Feature 1 of 5

Multi-client commerce dashboard

Shows active client accounts, chat automation rate, orders created from WhatsApp, agent workload, conversion, support savings, and service unit economics.

Build Notes

01

Service workflow

  • Onboard each merchant as a tenant with WhatsApp number, catalog, product rules, templates, and escalation policy
  • Train the AI agent on merchant products, FAQs, delivery promises, discounts, and prohibited claims
  • Process inbound chats into replies, carts, orders, payment reminders, and support tickets
  • Route high-risk messages to human review before sending
  • Report conversion, response time, automation rate, support hours saved, and client revenue impact

02

Compliance and safety

  • Uses merchant-scoped knowledge and templates instead of a general-purpose AI chatbot
  • Sensitive product claims, complaints, warranties, refunds, discounts, and angry customers route to humans
  • WhatsApp opt-in, template state, customer segments, and broadcast approvals are visible before campaigns launch
  • Every AI reply stores source context, confidence, reviewer, and final sent message

03

Suggested architecture

  • Next.js operator dashboard for tenants, AI console, inbox, catalog campaigns, orders, CRM, and reports
  • Express API for tenant auth, WhatsApp webhooks, knowledge retrieval, AI draft generation, template state, CRM sync, and reporting
  • MongoDB stores tenants, conversations, customers, products, orders, templates, reply audits, agent tasks, and campaign history
  • Background workers handle webhook ingestion, message classification, stale cart reminders, payment follow-up, campaign scheduling, and CRM enrichment

Tech Stack

Frontend

Multi-client operator dashboardAI agent consoleInbox order extractionCatalog campaign plannerCustomer CRMApproval queues

Backend

Tenant-scoped WhatsApp webhooksAI guardrail serviceKnowledge base indexingOrder extraction pipelineTemplate approval trackingCRM/payment/courier integrations

Screenshot Gallery

WhatsApp